Shipping

Announcement: Our shopping cart will be closed until April 2. We've had a very busy year, and our small company of 2 needs to catch up on bookkeeping and take a short break. We will continue to help with warranty and customer service issues. We sincerely apologize for the inconvenience and thank you for your support. Our site will start accepting orders again on April 2.


Covid-19 Update: Products with an 'add to cart' button are assumed available, but demand spikes and stock shortages may cause a delay. We will contact you if there is an issue with your order.

Most orders ship within 1 - 2 business day by UPS Standard or Canada Post Expedited Parcel. Both are dependable and take about the same time. To keep our shipping costs down, we use the carrier that costs less depending on your order.

We ship out of West Kelowna, BC, Canada. Maritime provinces will experience the longest shipping time of about 8 business days.

CountryShipping ChargeOrder date - till arrival
(business days)
*Canada

Orders totaling $149 or less is always the same price,
 so consider stocking up!


CA $9.99

(total per order)
 

1 - 12 days
Minimum order size of $149.01

Free
 Shipping!

1 - 12 days
**USA

Always the same shipping charge, so consider placing a larger order! 

***All prices are in Canadian funds & your credit card company will convert to a lower price in US dollars (CA cost X 0.75).

CA $12.99

(total per order)

2 - 12 days

 

*Some rural and extended areas in Canada may have additional shipping costs. We will contact you and you may cancel your order instead of paying an additional shipping charge. Costs may be higher for Yukon, NWT and Nunavut. We will contact you before charging your card.

**Costs will be higher for Alaska and Hawaii. We will contact you before charging your card.

***Currency rates fluctuate, but for example as at September 24, 2019, the conversion rate was 0.75. To calculate the US dollar cost of products on our site or the shipping charge, multiply by 0.75. The shipping cost is approximately $9.87 US = ($12.99 CA x 0.75).

Products are shipped out of Canada. Your resident country may charge you import fees or taxes. Hot Tub Essentials will not be responsible for any costs your country may charge you.

For international orders (outside Canada & Continental USA) orders are shipped by Canada Post (USPS) or UPS. Shipping costs and delivery times will vary. We will contact you for authorization before shipping or billing your credit card.